:root{--font-sans: "Segoe UI", -apple-system, BlinkMacSystemFont, system-ui, sans-serif;--font-mono: "Cascadia Code", "Consolas", "SF Mono", monospace;--color-primary: #1976d2;--color-primary-light: #42a5f5;--color-primary-dark: #1565c0;--color-primary-darker: #0d47a1;--color-primary-bg: rgba(25, 118, 210, .04);--color-primary-bg-hover: rgba(25, 118, 210, .08);--color-primary-border: rgba(25, 118, 210, .5);--color-success: #4caf50;--color-success-dark: #388e3c;--color-success-bg: #e8f5e9;--color-warning: #ff9800;--color-warning-dark: #f57c00;--color-warning-bg: #fff3e0;--color-error: #f44336;--color-error-dark: #d32f2f;--color-error-bg: #ffebee;--color-info: #2196f3;--color-info-bg: #e3f2fd;--color-text-primary: rgba(0, 0, 0, .87);--color-text-secondary: rgba(0, 0, 0, .6);--color-text-disabled: rgba(0, 0, 0, .38);--color-text-hint: rgba(0, 0, 0, .38);--color-surface: #ffffff;--color-surface-variant: #fafafa;--color-surface-elevated: #ffffff;--color-background: #f5f5f5;--color-border: rgba(0, 0, 0, .12);--color-border-strong: rgba(0, 0, 0, .23);--color-divider: rgba(0, 0, 0, .08);--color-backdrop: rgba(0, 0, 0, .5);--color-priority-p1: #c62828;--color-priority-p1-bg: #ffebee;--color-priority-p2: #e65100;--color-priority-p2-bg: #fff3e0;--color-priority-p3: #f57c00;--color-priority-p3-bg: #fff8e1;--color-priority-p4: #2e7d32;--color-priority-p4-bg: #e8f5e9;--space-0: 0;--space-1: .125rem;--space-2: .25rem;--space-3: .375rem;--space-4: .5rem;--space-5: .625rem;--space-6: .75rem;--space-8: 1rem;--space-10: 1.25rem;--space-12: 1.5rem;--space-16: 2rem;--space-20: 2.5rem;--space-24: 3rem;--space-32: 4rem;--radius-none: 0;--radius-sm: 2px;--radius-md: 4px;--radius-lg: 6px;--radius-xl: 8px;--radius-2xl: 12px;--radius-full: 9999px;--text-2xs: .625rem;--text-xs: .6875rem;--text-sm: .75rem;--text-base: .8125rem;--text-md: .875rem;--text-lg: 1rem;--text-xl: 1.125rem;--text-2xl: 1.25rem;--text-3xl: 1.5rem;--font-normal: 400;--font-medium: 500;--font-semibold: 600;--font-bold: 700;--leading-none: 1;--leading-tight: 1.25;--leading-snug: 1.375;--leading-normal: 1.5;--leading-relaxed: 1.625;--duration-instant: 50ms;--duration-fast: .15s;--duration-normal: .2s;--duration-moderate: .25s;--duration-slow: .3s;--duration-slower: .4s;--duration-enter: .25s;--duration-exit: .2s;--ease-linear: linear;--ease-in: cubic-bezier(.4, 0, 1, 1);--ease-out: cubic-bezier(0, 0, .2, 1);--ease-in-out: cubic-bezier(.4, 0, .2, 1);--ease-out-expo: cubic-bezier(.16, 1, .3, 1);--ease-out-quart: cubic-bezier(.25, 1, .5, 1);--ease-bounce: cubic-bezier(.34, 1.56, .64, 1);--shadow-none: none;--shadow-xs: 0 1px 2px rgba(0, 0, 0, .05);--shadow-sm: 0 1px 3px rgba(0, 0, 0, .1), 0 1px 2px rgba(0, 0, 0, .06);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1), 0 2px 4px -1px rgba(0, 0, 0, .06);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .1), 0 4px 6px -2px rgba(0, 0, 0, .05);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .1), 0 10px 10px -5px rgba(0, 0, 0, .04);--shadow-card: 0 1.6px 3.6px rgba(0, 0, 0, .02), 0 .3px .9px rgba(0, 0, 0, .01);--shadow-card-hover: 0 3.2px 7.2px rgba(0, 0, 0, .03), 0 .6px 1.8px rgba(0, 0, 0, .02);--shadow-dropdown: 0 4px 8px rgba(0, 0, 0, .08), 0 2px 4px rgba(0, 0, 0, .06);--shadow-modal: 0 8px 16px rgba(0, 0, 0, .14), 0 4px 8px rgba(0, 0, 0, .08);--z-base: 0;--z-dropdown: 100;--z-sticky: 200;--z-fixed: 300;--z-drawer: 400;--z-modal-backdrop: 500;--z-modal: 600;--z-popover: 700;--z-tooltip: 800;--z-toast: 900;--container-max-width: 1350px;--sidebar-width: 400px}[data-theme=dark]{--color-primary: #90caf9;--color-primary-light: #a6d4fa;--color-primary-dark: #66b2ff;--color-primary-bg: rgba(144, 202, 249, .08);--color-primary-bg-hover: rgba(144, 202, 249, .16);--color-primary-border: rgba(144, 202, 249, .5);--color-success: #66bb6a;--color-success-dark: #4caf50;--color-success-bg: rgba(102, 187, 106, .12);--color-warning: #ffa726;--color-warning-dark: #ff9800;--color-warning-bg: rgba(255, 167, 38, .12);--color-error: #ef5350;--color-error-dark: #e53935;--color-error-bg: rgba(244, 67, 54, .12);--color-info: #29b6f6;--color-info-bg: rgba(144, 202, 249, .12);--color-text-primary: rgba(255, 255, 255, .87);--color-text-secondary: rgba(255, 255, 255, .6);--color-text-disabled: rgba(255, 255, 255, .38);--color-text-hint: rgba(255, 255, 255, .38);--color-surface: #1e1e1e;--color-surface-variant: #2c2c2c;--color-surface-elevated: #2c2c2c;--color-background: #121212;--color-border: rgba(255, 255, 255, .12);--color-border-strong: rgba(255, 255, 255, .23);--color-divider: rgba(255, 255, 255, .08);--color-backdrop: rgba(0, 0, 0, .7);--color-priority-p1: #ef5350;--color-priority-p1-bg: rgba(244, 67, 54, .12);--color-priority-p2: #ffa726;--color-priority-p2-bg: rgba(255, 167, 38, .12);--color-priority-p3: #ffb74d;--color-priority-p3-bg: rgba(255, 167, 38, .12);--color-priority-p4: #66bb6a;--color-priority-p4-bg: rgba(102, 187, 106, .12);--shadow-xs: 0 1px 2px rgba(0, 0, 0, .2);--shadow-sm: 0 1px 3px rgba(0, 0, 0, .3), 0 1px 2px rgba(0, 0, 0, .2);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .3), 0 2px 4px -1px rgba(0, 0, 0, .2);--shadow-lg: 0 10px 15px -3px rgba(0, 0, 0, .3), 0 4px 6px -2px rgba(0, 0, 0, .2);--shadow-xl: 0 20px 25px -5px rgba(0, 0, 0, .4), 0 10px 10px -5px rgba(0, 0, 0, .2);--shadow-card: 0 2px 4px rgba(0, 0, 0, .3);--shadow-card-hover: 0 4px 8px rgba(0, 0, 0, .5);--shadow-dropdown: 0 4px 8px rgba(0, 0, 0, .4);--shadow-modal: 0 8px 16px rgba(0, 0, 0, .5)}@keyframes pageExit{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(10px)}}@keyframes cardExit{0%{opacity:1;transform:translateY(0) scale(1)}to{opacity:0;transform:translateY(20px) scale(.95)}}@keyframes cardExitComplete{0%{opacity:1;transform:translate(0) scale(1)}50%{opacity:.8;transform:translate(10px) scale(.98)}to{opacity:0;transform:translate(30px) scale(.95)}}@keyframes fadeOut{0%{opacity:1}to{opacity:0}}@keyframes contentFadeIn{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}@keyframes slideInRight{0%{opacity:0;transform:translate(100%)}to{opacity:1;transform:translate(0)}}@keyframes slideOutRight{0%{opacity:1;transform:translate(0)}to{opacity:0;transform:translate(100%)}}@keyframes slideInLeft{0%{opacity:0;transform:translate(-100%)}to{opacity:1;transform:translate(0)}}@keyframes slideOutLeft{0%{opacity:1;transform:translate(0)}to{opacity:0;transform:translate(-100%)}}@keyframes slideDown{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(20px)}}@keyframes menuSlideDown{0%{opacity:0;transform:translateY(-8px) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes expandDown{0%{opacity:0;max-height:0;transform:translateY(-8px)}to{opacity:1;max-height:500px;transform:translateY(0)}}@keyframes expandIn{0%{opacity:0;max-height:0}to{opacity:1;max-height:1000px}}@keyframes collapseUp{0%{opacity:1;max-height:500px}to{opacity:0;max-height:0}}@keyframes dialogSlideIn{0%{opacity:0;transform:translate(-50%,-48%) scale(.96)}to{opacity:1;transform:translate(-50%,-50%) scale(1)}}@keyframes dialogSlideOut{0%{opacity:1;transform:translate(-50%,-50%) scale(1)}to{opacity:0;transform:translate(-50%,-48%) scale(.96)}}@keyframes panelSlideIn{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes iconBounce{0%,to{transform:scale(1)}50%{transform:scale(1.2)}}@keyframes iconPop{0%{opacity:0;transform:scale(.5)}70%{transform:scale(1.1)}to{opacity:1;transform:scale(1)}}@keyframes pulseGlow{0%,to{box-shadow:0 0 0 0 currentColor;opacity:1}50%{box-shadow:0 0 0 4px currentColor;opacity:.6}}@keyframes tagSlideIn{0%{opacity:0;transform:translate(-8px) scale(.9)}to{opacity:1;transform:translate(0) scale(1)}}@keyframes starPulse{0%,to{transform:scale(1)}50%{transform:scale(1.3)}}@keyframes cardSelect{0%{transform:scale(1)}50%{transform:scale(.98)}to{transform:scale(1)}}@keyframes priorityBounce{0%,to{transform:scale(1)}50%{transform:scale(1.05)}}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}@keyframes shimmer{0%{background-position:-200% 0}to{background-position:200% 0}}@keyframes progressShine{0%{left:-100%}to{left:100%}}@keyframes bulkBarIn{0%{opacity:0;transform:translateY(100%)}to{opacity:1;transform:translateY(0)}}@keyframes bulkBarOut{0%{opacity:1;transform:translateY(0)}to{opacity:0;transform:translateY(100%)}}@keyframes staggerFadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes staggerSlideIn{0%{opacity:0;transform:translate(-20px)}to{opacity:1;transform:translate(0)}}@keyframes snackbarSlideUp{0%{opacity:0;transform:translateY(100%) scale(.95)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes snackbarSlideDown{0%{opacity:1;transform:translateY(0) scale(1)}to{opacity:0;transform:translateY(100%) scale(.95)}}.animate-page-enter{animation:pageEnter var(--duration-slower) var(--ease-in-out)}.animate-card-enter{animation:cardEnter var(--duration-slower) var(--ease-in-out) backwards}.animate-fade-in{animation:fadeIn var(--duration-normal) var(--ease-out)}.animate-slide-up{animation:slideUp var(--duration-moderate) var(--ease-out)}.animate-spin{animation:spin 1s linear infinite}*{box-sizing:border-box}:root{font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;line-height:1.5;font-weight:400;--primary-color: #1976d2;--primary-hover: #1565c0;--primary-active: #0d47a1;--primary-light: #42a5f5;--primary-dark: #0d47a1;--background-color: #fafafa;--surface-color: #ffffff;--surface-hover: #f5f5f5;--surface-elevated: #ffffff;--text-primary: rgba(0, 0, 0, .87);--text-secondary: rgba(0, 0, 0, .6);--text-muted: rgba(0, 0, 0, .38);--text-disabled: rgba(0, 0, 0, .38);--border-color: rgba(0, 0, 0, .12);--border-color-strong: rgba(0, 0, 0, .23);--shadow-color: rgba(0, 0, 0, .2);--success-color: #4caf50;--warning-color: #ff9800;--error-color: #f44336;--info-color: #2196f3;--action-active: rgba(0, 0, 0, .54);--action-hover: rgba(0, 0, 0, .04);--action-selected: rgba(0, 0, 0, .08);--action-disabled: rgba(0, 0, 0, .26);color:var(--text-primary);background-color:var(--background-color);font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{margin:0;padding:0;min-width:320px;min-height:100vh}#root{min-height:100vh}a{font-weight:500;color:var(--primary-color);text-decoration:none;transition:color .1s ease}a:hover{color:var(--primary-hover)}button{border-radius:4px;border:1px solid var(--border-color-strong);padding:.5rem 1rem;font-size:.875rem;font-weight:500;font-family:inherit;background-color:var(--surface-color);color:var(--text-primary);cursor:pointer;transition:background-color .15s ease,border-color .15s ease,box-shadow .15s ease}button:hover{background-color:var(--action-hover);box-shadow:0 2px 4px #0000001a}button:focus,button:focus-visible{outline:2px solid var(--primary-color);outline-offset:2px}button:disabled{opacity:.38;cursor:not-allowed}input,textarea,select{font-family:inherit;font-size:.875rem;padding:.5rem .75rem;border:1px solid var(--border-color-strong);border-radius:4px;transition:border-color .15s ease,box-shadow .15s ease;background-color:var(--surface-color);color:var(--text-primary)}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--primary-color);box-shadow:0 0 0 2px #1976d21f}[data-theme=dark]{--primary-color: #90caf9;--primary-hover: #a6d4fa;--primary-active: #66b2ff;--primary-dark: #42a5f5;--primary-light: #e3f2fd;--background-color: #121212;--surface-color: #1e1e1e;--surface-hover: #2c2c2c;--surface-elevated: #2c2c2c;--text-primary: rgba(255, 255, 255, .87);--text-secondary: rgba(255, 255, 255, .6);--text-muted: rgba(255, 255, 255, .38);--text-disabled: rgba(255, 255, 255, .38);--border-color: rgba(255, 255, 255, .12);--border-color-strong: rgba(255, 255, 255, .23);--shadow-color: rgba(0, 0, 0, .5);--success-color: #66bb6a;--warning-color: #ffa726;--error-color: #f44336;--info-color: #29b6f6;--action-active: rgba(255, 255, 255, .56);--action-hover: rgba(255, 255, 255, .08);--action-selected: rgba(255, 255, 255, .16);--action-disabled: rgba(255, 255, 255, .3)}[data-theme=dark] body{background-color:var(--background-color);color:var(--text-primary)}[data-theme=dark] button{background-color:var(--surface-color);color:var(--text-primary);border-color:var(--border-color-strong)}[data-theme=dark] button:hover{background-color:var(--surface-hover);border-color:var(--primary-color)}[data-theme=dark] input,[data-theme=dark] textarea,[data-theme=dark] select{background-color:var(--surface-color);color:var(--text-primary);border-color:var(--border-color-strong)}[data-theme=dark] input:focus,[data-theme=dark] textarea:focus,[data-theme=dark] select:focus{border-color:var(--primary-color)}[data-theme=dark] a{color:var(--primary-color)}[data-theme=dark] a:hover{color:var(--primary-hover)}.sidebar{will-change:width}.sidebar__nav-container::-webkit-scrollbar{width:4px}.sidebar__nav-container::-webkit-scrollbar-track{background:transparent}.sidebar__nav-container::-webkit-scrollbar-thumb{background:#0000001a;border-radius:2px}.sidebar__nav-container::-webkit-scrollbar-thumb:hover{background:#0003}[data-theme=dark] .sidebar__nav-container::-webkit-scrollbar-thumb{background:#ffffff1a}[data-theme=dark] .sidebar__nav-container::-webkit-scrollbar-thumb:hover{background:#fff3}.sidebar[data-collapsed=true] .sidebar__nav-container{padding-left:0;padding-right:0}.sidebar__footer .MuiIconButton-root{transition:transform .2s cubic-bezier(.4,0,.2,1)}.sidebar__footer .MuiIconButton-root:active{transform:scale(.92)}.portal-toggle{position:relative;display:inline-flex;align-items:center;padding:3px;background:var(--surface-subtle, rgba(0, 0, 0, .04));border-radius:8px;gap:0}.portal-toggle__option{position:relative;z-index:1;display:inline-flex;align-items:center;gap:6px;padding:6px 12px;font-size:13px;font-weight:500;color:var(--text-secondary);background:transparent;border:none;border-radius:6px;cursor:pointer;transition:color .15s ease;white-space:nowrap}.portal-toggle__option:hover:not(.portal-toggle__option--active){color:var(--text-primary)}.portal-toggle__option--active{color:var(--text-primary)}.portal-toggle__icon{display:flex;align-items:center;justify-content:center;opacity:.7;transition:opacity .15s ease}.portal-toggle__option--active .portal-toggle__icon{opacity:1}.portal-toggle__label{line-height:1}.portal-toggle__indicator{position:absolute;top:3px;left:3px;width:calc(50% - 3px);height:calc(100% - 6px);background:var(--card-background, white);border-radius:6px;box-shadow:0 1px 3px #00000014,0 1px 2px #0000000a;transition:transform .2s cubic-bezier(.4,0,.2,1);pointer-events:none}[data-theme=dark] .portal-toggle{background:#ffffff0f}[data-theme=dark] .portal-toggle__indicator{background:var(--card-background-dark, #3d3d3d);box-shadow:0 1px 3px #0003}.portal-toggle--compact .portal-toggle__option{padding:5px 10px;font-size:12px;gap:4px}.portal-toggle--compact .portal-toggle__icon svg{width:12px;height:12px}@media(max-width:480px){.portal-toggle__label{display:none}.portal-toggle__option{padding:6px 10px}}.notification-item{display:grid;grid-template-columns:20px 36px 1fr;gap:0;align-items:flex-start;width:100%;padding:12px 16px;background:transparent;border:none;border-left:3px solid transparent;text-align:left;cursor:pointer;transition:background-color .15s ease;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.notification-item:hover{background-color:#0000000a}[data-theme=dark] .notification-item:hover{background-color:#ffffff0f}.notification-item--unread{background-color:#0078d40a;border-left-color:#0078d4}.notification-item--unread:hover{background-color:#0078d414}[data-theme=dark] .notification-item--unread{background-color:#64b5f614;border-left-color:#64b5f6}[data-theme=dark] .notification-item--unread:hover{background-color:#64b5f61f}.notification-item__unread-dot{width:8px;height:8px;border-radius:50%;background-color:#0078d4;margin-top:6px;flex-shrink:0}[data-theme=dark] .notification-item__unread-dot{background-color:#64b5f6}.notification-item:not(.notification-item--unread) .notification-item__unread-dot{visibility:hidden}.notification-item__icon{display:flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:6px;flex-shrink:0}.notification-item__icon svg{width:16px;height:16px}.notification-item__icon--high{background-color:#d32f2f1a;color:#d32f2f}[data-theme=dark] .notification-item__icon--high{background-color:#ef535026;color:#ef5350}.notification-item__icon--normal{background-color:#1976d21a;color:#1976d2}[data-theme=dark] .notification-item__icon--normal{background-color:#64b5f626;color:#64b5f6}.notification-item__icon--low{background-color:#6161611a;color:#616161}[data-theme=dark] .notification-item__icon--low{background-color:#9e9e9e26;color:#9e9e9e}.notification-item__content{min-width:0;padding-left:8px}.notification-item__header{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:2px}.notification-item__ticket{font-size:.6875rem;font-weight:600;color:#0078d4;font-family:Cascadia Code,Consolas,monospace;text-transform:uppercase;letter-spacing:.02em}[data-theme=dark] .notification-item__ticket{color:#64b5f6}.notification-item__time{font-size:.6875rem;color:#00000073;white-space:nowrap}[data-theme=dark] .notification-item__time{color:#ffffff73}.notification-item__title{font-size:.8125rem;font-weight:600;color:#000000de;line-height:1.3;margin-bottom:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}[data-theme=dark] .notification-item__title{color:#ffffffde}.notification-item__message{font-size:.75rem;color:#0009;line-height:1.4;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;margin-bottom:4px}[data-theme=dark] .notification-item__message{color:#fff9}.notification-item__actor{display:flex;align-items:center;gap:4px}.notification-item__actor-name{font-size:.6875rem;color:#00000073}[data-theme=dark] .notification-item__actor-name{color:#ffffff73}.notification-item:focus{outline:none;box-shadow:inset 0 0 0 2px #0078d4}[data-theme=dark] .notification-item:focus{box-shadow:inset 0 0 0 2px #64b5f6}.notification-dropdown{position:absolute;top:calc(100% + 8px);right:0;width:360px;max-height:480px;background:#fff;border-radius:8px;box-shadow:0 8px 32px #00000026,0 2px 8px #0000001a;border:1px solid rgba(0,0,0,.08);display:flex;flex-direction:column;z-index:1000;animation:dropdownSlideDown .15s ease-out;overflow:hidden}[data-theme=dark] .notification-dropdown{background:#2d2d2d;border-color:#ffffff1f;box-shadow:0 8px 32px #0006,0 2px 8px #0000004d}@keyframes dropdownSlideDown{0%{opacity:0;transform:translateY(-8px)}to{opacity:1;transform:translateY(0)}}.notification-dropdown__header{display:flex;align-items:center;justify-content:space-between;padding:14px 16px;border-bottom:1px solid rgba(0,0,0,.08);flex-shrink:0}[data-theme=dark] .notification-dropdown__header{border-bottom-color:#ffffff1f}.notification-dropdown__title{font-size:.9375rem;font-weight:600;color:#000000de;margin:0;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}[data-theme=dark] .notification-dropdown__title{color:#ffffffde}.notification-dropdown__mark-read{font-size:.75rem;font-weight:500;color:#0078d4;background:transparent;border:none;cursor:pointer;padding:4px 8px;border-radius:4px;transition:background-color .15s ease;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.notification-dropdown__mark-read:hover{background-color:#0078d41a}[data-theme=dark] .notification-dropdown__mark-read{color:#64b5f6}[data-theme=dark] .notification-dropdown__mark-read:hover{background-color:#64b5f626}.notification-dropdown__content{flex:1;overflow-y:auto;min-height:120px;max-height:360px}.notification-dropdown__list{display:flex;flex-direction:column}.notification-dropdown__loading{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:40px 20px;gap:12px}.notification-dropdown__spinner{width:24px;height:24px;border:2px solid rgba(0,0,0,.1);border-top-color:#0078d4;border-radius:50%;animation:spinNotification .8s linear infinite}[data-theme=dark] .notification-dropdown__spinner{border-color:#ffffff1a;border-top-color:#64b5f6}@keyframes spinNotification{to{transform:rotate(360deg)}}.notification-dropdown__loading span{font-size:.8125rem;color:#00000080;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}[data-theme=dark] .notification-dropdown__loading span{color:#ffffff80}.notification-dropdown__empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 24px;text-align:center}.notification-dropdown__empty-icon{width:48px;height:48px;color:#0003;margin-bottom:12px}[data-theme=dark] .notification-dropdown__empty-icon{color:#fff3}.notification-dropdown__empty-title{font-size:.9375rem;font-weight:600;color:#000000de;margin-bottom:4px;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}[data-theme=dark] .notification-dropdown__empty-title{color:#ffffffde}.notification-dropdown__empty-text{font-size:.8125rem;color:#00000080;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}[data-theme=dark] .notification-dropdown__empty-text{color:#ffffff80}.notification-dropdown__footer{display:flex;align-items:center;justify-content:center;padding:10px 16px;border-top:1px solid rgba(0,0,0,.08);flex-shrink:0}[data-theme=dark] .notification-dropdown__footer{border-top-color:#ffffff1f}.notification-dropdown__footer-text{font-size:.6875rem;color:#00000073;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}[data-theme=dark] 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svg{color:#4caf50}.ticket-actions-menu__item--success:hover{background-color:#4caf5014}.ticket-actions-menu__item--success:hover svg{color:#2e7d32}.reason-dialog-backdrop{position:fixed;inset:0;background-color:#00000080;z-index:1200;animation:dialogBackdropFadeIn .3s cubic-bezier(.4,0,.2,1);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}@keyframes dialogBackdropFadeIn{0%{opacity:0;-webkit-backdrop-filter:blur(0px);backdrop-filter:blur(0px)}to{opacity:1;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}}.reason-dialog{position:fixed;top:50%;left:50%;transform:translate(-50%,-50%);width:90%;max-width:520px;background:#fff;border-radius:12px;box-shadow:0 11px 15px -7px #0003,0 24px 38px 3px #00000024,0 9px 46px 8px #0000001f;z-index:1300;animation:dialogSlideUp .4s cubic-bezier(.175,.885,.32,1.275);display:flex;flex-direction:column;max-height:90vh;overflow:hidden}@keyframes dialogSlideUp{0%{opacity:0;transform:translate(-50%,-45%) 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dialogContentFadeIn{0%{opacity:0;transform:translateY(15px)}to{opacity:1;transform:translateY(0)}}.reason-dialog__label{display:flex;align-items:center;gap:.5rem;font-size:.875rem;font-weight:500;color:#000000de;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.reason-dialog__optional{color:#0009;font-weight:400;font-style:italic;font-size:.8125rem}.reason-dialog__textarea{width:100%;min-height:100px;padding:.75rem;border:1px solid rgba(0,0,0,.23);border-radius:4px;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.875rem;line-height:1.5;color:#000000de;resize:vertical;transition:border-color .2s cubic-bezier(.4,0,.2,1),box-shadow .2s cubic-bezier(.4,0,.2,1)}.reason-dialog__textarea:focus{outline:none;border-color:#1976d2;box-shadow:0 0 0 2px #1976d233}.reason-dialog__textarea::placeholder{color:#00000061}.reason-dialog__hint{font-size:.75rem;color:#0009;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.reason-dialog__actions{display:flex;justify-content:flex-end;gap:.75rem;padding:1rem 1.5rem;border-top:1px solid rgba(0,0,0,.12);background-color:#fafafa;animation:dialogActionsFadeIn .4s cubic-bezier(.4,0,.2,1) .3s backwards}@keyframes dialogActionsFadeIn{0%{opacity:0;transform:translateY(15px)}to{opacity:1;transform:translateY(0)}}.reason-dialog__btn{padding:.5rem 1.25rem;border:none;border-radius:4px;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.875rem;font-weight:500;text-transform:uppercase;letter-spacing:.02857em;cursor:pointer;transition:background-color .2s cubic-bezier(.4,0,.2,1),box-shadow .2s cubic-bezier(.4,0,.2,1),transform .15s cubic-bezier(.4,0,.2,1);position:relative;overflow:hidden}.reason-dialog__btn:before{content:"";position:absolute;top:50%;left:50%;width:0;height:0;background:#ffffff4d;border-radius:50%;transform:translate(-50%,-50%);transition:width .5s cubic-bezier(.4,0,.2,1),height .5s cubic-bezier(.4,0,.2,1)}.reason-dialog__btn:active:before{width:200px;height:200px}.reason-dialog__btn:hover{transform:translateY(-1px)}.reason-dialog__btn:active{transform:translateY(0)}.reason-dialog__btn--secondary{background:transparent;color:#1976d2}.reason-dialog__btn--secondary:hover{background-color:#1976d20a}.reason-dialog__btn--secondary:active{background-color:#1976d214}.reason-dialog__btn--primary{background-color:#1976d2;color:#fff;box-shadow:0 2px 4px #0003}.reason-dialog__btn--primary:hover{background-color:#1565c0;box-shadow:0 4px 8px #0000003d}.reason-dialog__btn--primary:active{box-shadow:0 2px 4px #0003}.reason-dialog__btn--success{background-color:#2e7d32}.reason-dialog__btn--success:hover{background-color:#1b5e20}.reason-dialog__btn--primary:disabled{background-color:#0000001f;color:#00000042;box-shadow:none;cursor:not-allowed;transform:none}[data-theme=dark] .ticket-actions-btn{color:#fff9}[data-theme=dark] .ticket-actions-btn:hover{background-color:#ffffff14;color:#ffffffde}[data-theme=dark] .ticket-actions-btn[aria-expanded=true]{background-color:#ffffff1f;color:#ffffffde}[data-theme=dark] .ticket-actions-menu{background-color:#2c2c2c;box-shadow:0 5px 5px -3px #0006,0 8px 10px 1px #00000047,0 3px 14px 2px #0000003d}[data-theme=dark] .ticket-actions-menu__item{color:#ffffffde}[data-theme=dark] .ticket-actions-menu__item:hover{background-color:#ffffff14}[data-theme=dark] .ticket-actions-menu__item svg{color:#fff9}[data-theme=dark] .ticket-actions-menu__item:hover svg{color:#ffffffde}[data-theme=dark] .ticket-actions-menu__item--success{color:#66bb6a}[data-theme=dark] .ticket-actions-menu__item--success svg{color:#66bb6a}[data-theme=dark] .ticket-actions-menu__item--success:hover{background-color:#66bb6a1f}[data-theme=dark] .reason-dialog{background-color:#2c2c2c}[data-theme=dark] .reason-dialog__header{border-bottom-color:#ffffff1f}[data-theme=dark] .reason-dialog__title{color:#ffffffde}[data-theme=dark] .reason-dialog__subtitle{color:#fff9}[data-theme=dark] .reason-dialog__label{color:#ffffffde}[data-theme=dark] .reason-dialog__optional{color:#fff9}[data-theme=dark] .reason-dialog__textarea{background-color:#1e1e1e;border-color:#ffffff3b;color:#ffffffde}[data-theme=dark] .reason-dialog__textarea:focus{border-color:#90caf9;box-shadow:0 0 0 2px #90caf933}[data-theme=dark] .reason-dialog__textarea::placeholder{color:#ffffff61}[data-theme=dark] .reason-dialog__hint{color:#fff9}[data-theme=dark] .reason-dialog__actions{border-top-color:#ffffff1f;background-color:#121212}[data-theme=dark] .reason-dialog__btn--secondary{color:#90caf9}[data-theme=dark] .reason-dialog__btn--secondary:hover{background-color:#90caf914}[data-theme=dark] .reason-dialog__btn--primary{background-color:#90caf9;color:#121212}[data-theme=dark] .reason-dialog__btn--primary:hover{background-color:#a6d4fa}[data-theme=dark] .reason-dialog__btn--success{background-color:#66bb6a;color:#121212}[data-theme=dark] .reason-dialog__btn--success:hover{background-color:#81c784}@media(max-width:640px){.reason-dialog{width:95%;max-height:95vh}.reason-dialog__header{padding:1.25rem 1.25rem .75rem}.reason-dialog__content{padding:1.25rem}.reason-dialog__actions{padding:.875rem 1.25rem}}.ticket-card{display:flex;flex-direction:column;gap:var(--space-8);padding:var(--space-12);background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius-md);transition:box-shadow var(--duration-fast) var(--ease-out),border-color var(--duration-fast) var(--ease-out),opacity var(--duration-normal) var(--ease-out);position:relative;overflow:visible;animation:cardEnter var(--duration-slower) var(--ease-in-out) backwards;z-index:1}.ticket-card:hover{border-color:var(--color-border-strong);box-shadow:var(--shadow-sm)}.ticket-card:has(.ticket-actions-backdrop),.ticket-card:has(.reason-dialog-backdrop),.ticket-card:focus-within{z-index:1050}.ticket-card--highlighted{background:linear-gradient(135deg,#fff5e6,#fff);border:2px solid #f59e0b;box-shadow:0 4px 12px #f59e0b26}.ticket-card--highlighted:hover{border-color:#d97706;box-shadow:0 4px 16px #f59e0b40}.ticket-card--completed{animation:cardExitComplete .6s cubic-bezier(.4,0,.2,1) forwards;pointer-events:none}@keyframes cardExitComplete{0%{opacity:1;transform:translateY(0) scale(1);max-height:500px;margin-bottom:1rem}30%{opacity:.7;transform:translate(30px) scale(.98);background-color:#e8f5e9;border-color:#4caf50}60%{opacity:.3;transform:translate(60px) scale(.95);max-height:500px;margin-bottom:1rem}to{opacity:0;transform:translate(100px) scale(.9);max-height:0;margin-bottom:0;padding-top:0;padding-bottom:0}}.ticket-card--collapsed{padding:1rem 1.5rem}.ticket-card--collapsed .ticket-card__title{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;text-overflow:ellipsis;white-space:normal}.ticket-card__collapsible-content{max-height:3000px;overflow:visible;opacity:1;transition:max-height var(--duration-slow) var(--ease-out),opacity var(--duration-normal) var(--ease-out)}.ticket-card--collapsed .ticket-card__collapsible-content{max-height:0;opacity:0;margin-top:-1rem;overflow:hidden}.ticket-card__collapsible-inner{display:flex;flex-direction:column;gap:1rem}.ticket-card:not(.ticket-card--collapsed) .ticket-card__collapsible-inner>*{animation:contentFadeIn var(--duration-normal) var(--ease-out)}@keyframes contentFadeIn{0%{opacity:0;transform:translateY(-10px)}to{opacity:1;transform:translateY(0)}}.ticket-card--collapsed .ticket-card__collapsible-inner>*{animation:none}.ticket-card__top{display:flex;align-items:center;justify-content:space-between;gap:.75rem;padding-bottom:.75rem;border-bottom:1px solid #f3f3f3;cursor:pointer;-webkit-user-select:none;user-select:none}.ticket-card__collapse-btn{display:flex;align-items:center;justify-content:center;padding:.25rem;background:none;border:none;color:#605e5c;cursor:pointer;transition:background-color .2s cubic-bezier(.4,0,.2,1),color .2s cubic-bezier(.4,0,.2,1),transform .15s cubic-bezier(.4,0,.2,1);border-radius:50%;flex-shrink:0;width:2rem;height:2rem;position:relative;overflow:hidden}.ticket-card__collapse-btn:before{content:"";position:absolute;top:50%;left:50%;width:0;height:0;border-radius:50%;background:#1976d233;transform:translate(-50%,-50%);transition:width .5s cubic-bezier(.4,0,.2,1),height .5s cubic-bezier(.4,0,.2,1)}.ticket-card__collapse-btn:active:before{width:3rem;height:3rem}.ticket-card__collapse-btn:hover{background-color:#0000000a;color:#323130;transform:scale(1.1)}.ticket-card__collapse-btn:active{transform:scale(.95)}.ticket-card__collapse-icon{transition:transform .4s cubic-bezier(.4,0,.2,1);position:relative;z-index:1}.ticket-card__collapse-icon--collapsed{transform:rotate(-90deg)}@keyframes iconBounce{0%,to{transform:rotate(0)}25%{transform:rotate(-5deg)}75%{transform:rotate(5deg)}}.ticket-card:not(.ticket-card--collapsed) .ticket-card__collapse-icon{animation:iconBounce .6s cubic-bezier(.4,0,.2,1)}.ticket-card__ticket-link{display:inline-flex;align-items:center;gap:var(--space-4);padding:var(--space-2) var(--space-4);margin:calc(-1 * var(--space-2)) calc(-1 * var(--space-4));background:none;border:none;color:var(--color-primary);font-family:var(--font-sans);font-size:.9375rem;font-weight:var(--font-semibold);cursor:pointer;transition:color var(--duration-fast) var(--ease-out),background-color var(--duration-fast) var(--ease-out);text-decoration:none;border-radius:var(--radius-md)}.ticket-card__ticket-link:hover{color:var(--color-primary-dark);background-color:var(--color-primary-bg);text-decoration:none}.ticket-card__ticket-link svg{opacity:.6;transition:opacity .1s ease}.ticket-card__ticket-link:hover svg{opacity:1}.ticket-card__title{margin:0;font-size:.9375rem;font-weight:var(--font-semibold);line-height:var(--leading-relaxed);color:var(--color-text-primary);font-family:var(--font-sans)}.ticket-card__tags{display:flex;flex-wrap:wrap;gap:.5rem;margin-top:.25rem}.ticket-card--collapsed .ticket-card__tags>*{animation:none}.ticket-card__meta{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:1rem;padding-top:.75rem}.ticket-card__meta-item{display:flex;flex-direction:column;gap:.375rem;min-width:0}.ticket-card__meta-label{font-size:var(--text-xs);font-weight:var(--font-semibold);text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-secondary);font-family:var(--font-sans);white-space:nowrap}.ticket-card__meta-value{font-size:var(--text-md);font-weight:var(--font-normal);color:var(--color-text-primary);line-height:1.4;font-family:var(--font-sans);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-card__meta-value--suggested{color:var(--color-primary);font-weight:var(--font-semibold)}.ticket-card__urgency{display:flex;flex-direction:column;gap:.625rem;padding-top:.75rem;border-top:1px solid #f3f3f3}.ticket-card__urgency-header{display:flex;align-items:baseline;justify-content:space-between}.ticket-card__urgency-label{font-size:var(--text-xs);font-weight:var(--font-semibold);text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-secondary);font-family:var(--font-sans)}.ticket-card__urgency-value{font-size:var(--text-lg);font-weight:var(--font-semibold);color:var(--color-text-primary);font-variant-numeric:tabular-nums;font-family:var(--font-sans)}.ticket-card__urgency-bar{height:4px;background:#edebe9;border-radius:2px;overflow:hidden;position:relative}.ticket-card__urgency-fill{height:100%;border-radius:2px;transition:width var(--duration-slow) var(--ease-out)}@keyframes progressShine{0%{transform:translate(-100%)}to{transform:translate(100%)}}.ticket-card__actions{display:flex;gap:.75rem;padding-top:1rem;border-top:1px solid #f3f3f3;flex-wrap:wrap;animation:actionsFadeIn .4s cubic-bezier(.4,0,.2,1) .25s backwards}@keyframes actionsFadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.ticket-card--collapsed .ticket-card__actions{animation:none}.ticket-card__waiting-label{display:inline-flex;align-items:center;padding:.375rem .75rem;font-size:.75rem;font-weight:500;color:#00000080;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}[data-theme=dark] .ticket-card__waiting-label{color:#ffffff80}.ticket-card__highlight-badge{display:inline-flex;align-items:center;gap:.5rem;padding:.5rem .875rem;background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.8125rem;font-weight:600;border-radius:3px;box-shadow:0 2px 4px #f59e0b40;margin-top:-.25rem;animation:badgeSlideIn .5s cubic-bezier(.175,.885,.32,1.275) .2s backwards}@keyframes badgeSlideIn{0%{opacity:0;transform:translate(-20px) scale(.8)}50%{transform:translate(5px) scale(1.05)}to{opacity:1;transform:translate(0) scale(1)}}.ticket-card__highlight-badge svg{filter:drop-shadow(0 1px 2px rgba(0,0,0,.2))}@media(max-width:768px){.ticket-card{padding:1.25rem}.ticket-card__meta{grid-template-columns:1fr;gap:1rem}}@media(max-width:480px){.ticket-card{padding:1rem}.ticket-card__title,.ticket-card__ticket-link{font-size:.875rem}.ticket-card__highlight-badge{font-size:.75rem;padding:.375rem .75rem}}[data-theme=dark] .ticket-card--highlighted{background:linear-gradient(135deg,#263238 0%,var(--color-surface) 100%);border:2px solid var(--color-primary);box-shadow:0 4px 16px #90caf926}[data-theme=dark] .ticket-card--highlighted:hover{border-color:var(--color-primary-light);box-shadow:0 6px 20px #90caf940}[data-theme=dark] .ticket-card__top{border-bottom-color:var(--color-border)}[data-theme=dark] .ticket-card__collapse-btn{color:var(--color-text-secondary)}[data-theme=dark] .ticket-card__collapse-btn:hover{background-color:var(--color-primary-bg);color:var(--color-text-primary)}[data-theme=dark] .ticket-card__highlight-badge{background:linear-gradient(135deg,var(--color-primary) 0%,var(--color-primary-dark) 100%);color:var(--color-background);box-shadow:0 2px 8px #90caf94d}[data-theme=dark] .ticket-card__urgency{border-top-color:var(--color-border)}[data-theme=dark] .ticket-card__urgency-bar{background:var(--color-border)}[data-theme=dark] .ticket-card__actions{border-top-color:var(--color-border)}.ticket-card--highlighted .MuiButton-contained{background-color:#1976d2;color:#fff}.ticket-card--highlighted .MuiButton-contained:hover{background-color:#1565c0}.ticket-card--highlighted .MuiButton-containedSuccess{background-color:#2e7d32;color:#fff}.ticket-card--highlighted .MuiButton-containedSuccess:hover{background-color:#1b5e20}.ticket-card--highlighted .MuiButton-root.MuiButton-ghost,.ticket-card--highlighted button[class*=ghost]{background-color:#ffffffe6;border-color:#0000003b;color:#000000de}.ticket-card--highlighted .MuiButton-root.MuiButton-ghost:hover,.ticket-card--highlighted button[class*=ghost]:hover{background-color:#fff;border-color:#00000080}[data-theme=dark] .ticket-card--highlighted .MuiButton-contained{background-color:#1976d2;color:#fff}[data-theme=dark] .ticket-card--highlighted .MuiButton-contained:hover{background-color:#1e88e5}[data-theme=dark] .ticket-card--highlighted .MuiButton-containedSuccess{background-color:#388e3c;color:#fff}[data-theme=dark] .ticket-card--highlighted .MuiButton-root.MuiButton-ghost,[data-theme=dark] .ticket-card--highlighted button[class*=ghost]{background-color:#1e1e1ee6;border-color:#ffffff3b;color:#ffffffde}[data-theme=dark] .ticket-card--highlighted .MuiButton-root.MuiButton-ghost:hover,[data-theme=dark] .ticket-card--highlighted button[class*=ghost]:hover{background-color:#2d2d2d;border-color:#ffffff80}.my-tickets{display:flex;flex-direction:column;height:100%;background-color:#fafafa;border-right:1px solid rgba(0,0,0,.12);animation:pageEnter var(--duration-slower) var(--ease-in-out)}.my-tickets__header{padding:1.5rem;background-color:#fff;border-bottom:1px solid rgba(0,0,0,.12)}.my-tickets__title{margin:0;font-size:1.25rem;font-weight:500;color:#000000de;display:flex;align-items:center;gap:.75rem;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.my-tickets__count{display:inline-flex;align-items:center;justify-content:center;min-width:1.75rem;height:1.75rem;padding:0 .5rem;background-color:#1976d2;color:#fff;font-size:.8125rem;font-weight:500;border-radius:12px;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.my-tickets__subtitle{margin:.5rem 0 0;font-size:.75rem;color:#0009;font-weight:400;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.my-tickets__tabs{display:flex;position:relative;background-color:#fff;border-bottom:2px solid rgba(0,0,0,.12);overflow:hidden}.my-tickets__tab{flex:1;display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.875rem 1.5rem;background:none;border:none;border-left:none;border-right:none;border-top:none;color:#0009;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.875rem;font-weight:500;cursor:pointer;transition:color .25s cubic-bezier(.4,0,.2,1),background-color .25s cubic-bezier(.4,0,.2,1);position:relative;text-transform:uppercase;letter-spacing:.02em;outline:none;box-shadow:none}.my-tickets__tab:hover{background-color:#1976d20a;color:#000000de}.my-tickets__tab--active{color:#1976d2}.my-tickets__tab-label{font-weight:500}.my-tickets__tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:1.25rem;height:1.25rem;padding:0 .375rem;background-color:#00000014;color:#0009;font-size:.6875rem;font-weight:600;border-radius:10px;transition:background-color .2s cubic-bezier(.4,0,.2,1),color .2s cubic-bezier(.4,0,.2,1)}.my-tickets__tab--active .my-tickets__tab-count{background-color:#1976d2;color:#fff}.my-tickets__tab-indicator{position:absolute;bottom:-2px;left:0;width:33.333%;height:3px;background-color:#1976d2;transition:transform .3s cubic-bezier(.4,0,.2,1);transform-origin:left;z-index:1;border-radius:3px 3px 0 0}.my-tickets__tab-indicator[data-tab=active]{transform:translate(0)}.my-tickets__tab-indicator[data-tab=onhold]{transform:translate(100%)}.my-tickets__tab-indicator[data-tab=complete]{transform:translate(200%)}.my-tickets__list{flex:1;overflow-y:auto;overflow-x:hidden;padding:1rem;display:flex;flex-direction:column;gap:1rem;scroll-behavior:smooth}.my-tickets__empty{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:3rem 2rem;text-align:center;height:100%}.my-tickets__empty-icon{color:#0000003b;margin-bottom:1rem}.my-tickets__empty-text{margin:0;font-size:1rem;font-weight:500;color:#000000de}.my-tickets__empty-subtext{margin:.5rem 0 0;font-size:.875rem;color:#0009}.my-tickets__list::-webkit-scrollbar{width:12px}.my-tickets__list::-webkit-scrollbar-track{background:transparent}.my-tickets__list::-webkit-scrollbar-thumb{background:#0000003b;border-radius:6px;border:3px solid #fafafa;transition:background .15s ease}.my-tickets__list::-webkit-scrollbar-thumb:hover{background:#00000061}.my-tickets__list::-webkit-scrollbar-thumb:active{background:#1976d2}.my-tickets__list{scrollbar-width:thin;scrollbar-color:rgba(0,0,0,.23) transparent}[data-theme=dark] .my-tickets{background-color:#121212;border-right:1px solid rgba(255,255,255,.12)}[data-theme=dark] .my-tickets__header{background-color:#1e1e1e;border-bottom:1px solid rgba(255,255,255,.12)}[data-theme=dark] .my-tickets__title{color:#ffffffde}[data-theme=dark] .my-tickets__count{background-color:#90caf9;color:#121212}[data-theme=dark] .my-tickets__subtitle{color:#fff9}[data-theme=dark] .my-tickets__list{background-color:#121212}[data-theme=dark] .my-tickets__empty-icon{color:#ffffff3b}[data-theme=dark] .my-tickets__empty-text{color:#ffffffde}[data-theme=dark] .my-tickets__empty-subtext{color:#fff9}[data-theme=dark] .my-tickets__list::-webkit-scrollbar-track{background:transparent}[data-theme=dark] .my-tickets__list::-webkit-scrollbar-thumb{background:#ffffff3b;border:3px solid #121212}[data-theme=dark] .my-tickets__list::-webkit-scrollbar-thumb:hover{background:#ffffff61}[data-theme=dark] .my-tickets__list::-webkit-scrollbar-thumb:active{background:#90caf9}[data-theme=dark] .my-tickets__list{scrollbar-color:rgba(255,255,255,.23) transparent}[data-theme=dark] .my-tickets__tabs{display:flex;position:relative;background-color:#1e1e1e;border-bottom:2px solid rgba(255,255,255,.12);overflow:hidden}[data-theme=dark] .my-tickets__tab{flex:1;display:flex;align-items:center;justify-content:center;gap:.5rem;padding:.875rem 1.5rem;background:none;border:none;border-left:none;border-right:none;border-top:none;color:#fff9;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.875rem;font-weight:500;cursor:pointer;transition:color .25s cubic-bezier(.4,0,.2,1),background-color .25s cubic-bezier(.4,0,.2,1);position:relative;text-transform:uppercase;letter-spacing:.02em;outline:none;box-shadow:none}[data-theme=dark] .my-tickets__tab:hover{background-color:#90caf914;color:#ffffffde}[data-theme=dark] .my-tickets__tab--active{color:#90caf9}[data-theme=dark] .my-tickets__tab-label{font-weight:500}[data-theme=dark] .my-tickets__tab-count{display:inline-flex;align-items:center;justify-content:center;min-width:1.25rem;height:1.25rem;padding:0 .375rem;background-color:#ffffff1f;color:#fff9;font-size:.6875rem;font-weight:600;border-radius:10px;transition:background-color .2s cubic-bezier(.4,0,.2,1),color .2s cubic-bezier(.4,0,.2,1)}[data-theme=dark] .my-tickets__tab--active .my-tickets__tab-count{background-color:#90caf9;color:#121212}[data-theme=dark] .my-tickets__tab-indicator{position:absolute;bottom:-2px;left:0;width:33.333%;height:3px;background-color:#90caf9;transition:transform .3s cubic-bezier(.4,0,.2,1);transform-origin:left;z-index:1;border-radius:3px 3px 0 0}[data-theme=dark] .my-tickets__tab-indicator[data-tab=active]{transform:translate(0)}[data-theme=dark] .my-tickets__tab-indicator[data-tab=onhold]{transform:translate(100%)}[data-theme=dark] .my-tickets__tab-indicator[data-tab=complete]{transform:translate(200%)}.tag-selector{display:flex;flex-direction:column;gap:1rem}.tag-selector__label{font-size:.875rem;font-weight:600;color:#323130;display:block;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.tag-selector__required{color:#d13438;margin-left:.25rem}.tag-categories{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:.5rem;margin-bottom:1rem}.tag-chip--category{font-weight:600;font-size:.875rem;padding:.625rem 1rem}.tag-category__badge{display:inline-flex;align-items:center;justify-content:center;min-width:1.25rem;height:1.25rem;padding:0 .375rem;background-color:#fff;color:#0078d4;font-size:.6875rem;font-weight:600;border-radius:2px;margin-left:.5rem;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.tag-chip--category.tag-chip--selected .tag-category__badge{background-color:#ffffff4d;color:#fff}.tag-subcategories-container{margin-bottom:1rem;padding:1rem;background-color:#faf9f8;border:1px solid #e1dfdd;border-radius:4px;animation:expandDown .15s ease-out}.tag-subcategory-header{font-size:.875rem;font-weight:600;color:#323130;margin-bottom:.75rem;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}@keyframes expandDown{0%{opacity:0;transform:translateY(-4px)}to{opacity:1;transform:translateY(0)}}.tag-chip{display:inline-flex;align-items:center;justify-content:center;gap:.375rem;padding:.5rem .875rem;background-color:#fff;border:1px solid #8a8886;border-radius:2px;font-size:.8125rem;font-weight:500;color:#605e5c;cursor:pointer;transition:all .1s ease;white-space:nowrap;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.tag-chip:hover{border-color:#605e5c;background-color:#f3f2f1}.tag-chip--main{width:100%;margin-bottom:.75rem;font-weight:600;background-color:#faf9f8}.tag-chip--selected{background-color:#0078d4;border-color:#0078d4;color:#fff;font-weight:600}.tag-chip--selected:hover{background-color:#106ebe;border-color:#106ebe}.tag-chip__check{flex-shrink:0}.tag-subcategories{display:grid;grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:.5rem}.tag-selector__summary{padding:1rem;background-color:#faf9f8;border:1px solid #e1dfdd;border-radius:4px}.tag-selector__count{display:block;font-size:.6875rem;color:#605e5c;font-weight:600;text-transform:uppercase;letter-spacing:.03em;margin-bottom:.5rem;font-family:Segoe 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.tag-subcategory-header{color:#ffffffde}[data-theme=dark] .tag-chip{background-color:#2c2c2c;border:1px solid rgba(255,255,255,.23);color:#ffffffde}[data-theme=dark] .tag-chip:hover{border-color:#90caf9;background-color:#3a3a3a}[data-theme=dark] .tag-chip--main{background-color:#2c2c2c}[data-theme=dark] .tag-chip--selected{background-color:#90caf9;border-color:#90caf9;color:#121212}[data-theme=dark] .tag-chip--selected:hover{background-color:#a6d4fa;border-color:#a6d4fa}[data-theme=dark] .tag-selector__summary{background-color:#2c2c2c;border:1px solid rgba(255,255,255,.12)}[data-theme=dark] .tag-selector__count{color:#fff9}[data-theme=dark] .tag-selector__selected-chip{background-color:#90caf91f;color:#90caf9;border:1px solid rgba(144,202,249,.3)}[data-theme=dark] .tag-selector__selected-chip--main{background-color:#66bb6a1f;color:#66bb6a;border:1px solid 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.priority-btn--p1:hover{background-color:#f443363d}[data-theme=dark] .priority-btn--p1.priority-btn--selected{background-color:#f44336;color:#fff;border-color:#f44336}[data-theme=dark] .priority-btn--p2{background-color:#ffa7261f;color:#ffa726;border-color:transparent}[data-theme=dark] .priority-btn--p2:hover{background-color:#ffa7263d}[data-theme=dark] .priority-btn--p2.priority-btn--selected{background-color:#ffa726;color:#121212;border-color:#ffa726}[data-theme=dark] .priority-btn--p3{background-color:#ffa7261f;color:#ffb74d;border-color:transparent}[data-theme=dark] .priority-btn--p3:hover{background-color:#ffa7263d}[data-theme=dark] .priority-btn--p3.priority-btn--selected{background-color:#ffb74d;color:#121212;border-color:#ffb74d}[data-theme=dark] .priority-btn--p4{background-color:#66bb6a1f;color:#66bb6a;border-color:transparent}[data-theme=dark] .priority-btn--p4:hover{background-color:#66bb6a3d}[data-theme=dark] .priority-btn--p4.priority-btn--selected{background-color:#66bb6a;color:#121212;border-color:#66bb6a}[data-theme=dark] .create-job-form__body::-webkit-scrollbar-thumb{background:#ffffff3b;border:3px solid #1e1e1e}[data-theme=dark] .create-job-form__body::-webkit-scrollbar-thumb:hover{background:#ffffff61}[data-theme=dark] .create-job-form__body::-webkit-scrollbar-thumb:active{background:#90caf9}[data-theme=dark] .create-job-form__body{scrollbar-color:rgba(255,255,255,.23) transparent}.modal-overlay{position:fixed;inset:0;background-color:#0006;display:flex;align-items:center;justify-content:center;z-index:1000;animation:fadeIn .15s ease-out}.modal-content{animation:slideUp .2s ease-out}@keyframes slideUp{0%{transform:translateY(16px);opacity:0}to{transform:translateY(0);opacity:1}}.assignment-modal{background-color:#fff;border-radius:4px;padding:2rem;max-width:500px;width:90vw;box-shadow:0 6.4px 14.4px #00000021,0 1.2px 3.6px #0000001c}.assignment-modal__icon{display:flex;justify-content:center;margin-bottom:1rem;color:#107c10}.assignment-modal__title{margin:0 0 1.5rem;font-size:1.25rem;font-weight:600;color:#323130;text-align:center;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.assignment-modal__details{display:flex;flex-direction:column;gap:1rem;margin-bottom:1.5rem}.assignment-detail{display:flex;flex-direction:column;gap:.375rem}.assignment-detail--highlight{padding:1rem;background-color:#deecf9;border-radius:4px;border:1px solid #c7e0f4}.assignment-detail__label{font-size:.6875rem;font-weight:600;text-transform:uppercase;letter-spacing:.03em;color:#605e5c;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.assignment-detail__value{font-size:1rem;font-weight:600;color:#323130;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.assignment-detail__value--large{font-size:1.125rem;color:#0078d4}.match-score{display:flex;align-items:center;gap:.75rem}.match-score__bar{flex:1;height:6px;background-color:#edebe9;border-radius:2px;overflow:hidden}.match-score__fill{height:100%;background-color:#107c10;border-radius:2px;transition:width .3s ease-out}.match-score__text{font-size:.875rem;font-weight:600;color:#107c10;min-width:45px;text-align:right;font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif}.assignment-reasons{padding:1rem;background-color:#faf9f8;border-radius:4px;border:1px solid #e1dfdd}.assignment-reasons__label{margin:0 0 .75rem;font-size:.875rem;font-weight:600;color:#323130;font-family:Segoe 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#edebe9;border-radius:8px;cursor:pointer;transition:all .15s 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.5rem;font-size:var(--text-lg);font-weight:var(--font-medium);color:var(--text-primary)}.empty-state__description{margin:0 0 1.5rem;font-size:var(--text-md);color:var(--text-secondary);max-width:300px}[data-theme=dark] .inline-error{background:#f443361f;border-color:#f443364d}[data-theme=dark] .inline-error__retry:hover{background:#f4433629}.workbench{display:flex;flex-direction:column;height:100vh;overflow:hidden;background-color:#fafafa}.ticketing-layout{display:flex;flex-direction:column;min-height:100%;background-color:transparent}.workbench__content{flex:1;display:flex;overflow:hidden}.workbench__column{overflow:hidden;display:flex;flex-direction:column;flex:1}.workbench__column--single{width:100%;max-width:1350px;margin:0 auto}[data-theme=dark] .workbench{background-color:#121212}.my-tickets-view{min-height:100%;padding:1.5rem;animation:pageEnter .4s cubic-bezier(.4,0,.2,1)}.my-tickets-view__container{max-width:900px;margin:0 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.ticket-type-button__description{color:#fff}.ticket-type-selector--error .ticket-type-button{border-color:#d13438}.ticket-type-selector__error{font-size:.8125rem;color:#d13438;margin-top:.25rem}[data-theme=dark] .ticket-type-selector__label{color:#fffffff2}[data-theme=dark] .ticket-type-selector__required{color:#ef5350}[data-theme=dark] .ticket-type-button{background-color:#2d2d2d;border-color:#3d3d3d}[data-theme=dark] .ticket-type-button:hover:not(:disabled):not(.ticket-type-button--selected){border-color:#5d5d5d;background-color:#3d3d3d}[data-theme=dark] .ticket-type-button__icon{background-color:#3d3d3d;color:#fff9}[data-theme=dark] .ticket-type-button__title{color:#fffffff2}[data-theme=dark] .ticket-type-button__description{color:#fff9}[data-theme=dark] .ticket-type-button--incident:hover:not(:disabled):not(.ticket-type-button--selected) .ticket-type-button__icon{background-color:#ef535026;color:#ef5350}[data-theme=dark] .ticket-type-button--incident.ticket-type-button--selected{border-color:#ef5350;background-color:#ef5350}[data-theme=dark] .ticket-type-button--incident.ticket-type-button--selected .ticket-type-button__icon{background-color:#0003;color:#fff}[data-theme=dark] .ticket-type-button--incident.ticket-type-button--selected .ticket-type-button__title,[data-theme=dark] .ticket-type-button--incident.ticket-type-button--selected .ticket-type-button__description{color:#fff}[data-theme=dark] .ticket-type-button--request:hover:not(:disabled):not(.ticket-type-button--selected) .ticket-type-button__icon{background-color:#90caf926;color:#90caf9}[data-theme=dark] .ticket-type-button--request.ticket-type-button--selected{border-color:#2196f3;background-color:#2196f3}[data-theme=dark] .ticket-type-button--request.ticket-type-button--selected .ticket-type-button__icon{background-color:#0003;color:#fff}[data-theme=dark] .ticket-type-button--request.ticket-type-button--selected .ticket-type-button__title,[data-theme=dark] .ticket-type-button--request.ticket-type-button--selected .ticket-type-button__description{color:#fff}[data-theme=dark] .ticket-type-selector--error .ticket-type-button{border-color:#ef5350}[data-theme=dark] .ticket-type-selector__error{color:#ef5350}@media(max-width:768px){.ticket-type-selector__buttons{grid-template-columns:1fr}}.category-selector{display:flex;flex-direction:column;gap:.5rem}.category-selector__row{display:grid;grid-template-columns:1fr 1fr;gap:.75rem}.category-selector__field{display:flex;flex-direction:column;gap:.375rem}.category-selector__hint{font-size:.8125rem;color:#8a8886;line-height:1.4}[data-theme=dark] .category-selector__hint{color:#ffffff80}@media(max-width:768px){.category-selector__row{grid-template-columns:1fr}}.user-submit-ticket{min-height:100%;background-color:#f3f2f1;padding:2rem}.user-submit-ticket__container{max-width:640px;margin:0 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#4caf5026}.user-card__status-icon--inactive{background-color:#f44336;box-shadow:0 0 0 2px #f4433626}.user-card__status-text{font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.75rem;font-weight:600;color:#323130;text-transform:uppercase;letter-spacing:.02em}.user-card__metrics{display:flex;align-items:stretch;justify-content:space-between;padding:1.25rem 1.5rem 1.5rem;background-color:#fff}.user-card__metric{display:flex;flex-direction:column;align-items:center;gap:.5rem;flex:1;min-width:0}.user-card__metric-icon{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:4px;flex-shrink:0;transition:all .2s cubic-bezier(.4,0,.2,1)}.user-card__metric-icon--location{background-color:#0078d414;color:#0078d4}.user-card__metric-icon--tickets{background-color:#9c27b014;color:#9c27b0}.user-card__metric-icon--time{background-color:#4caf5014;color:#4caf50}.user-card:hover .user-card__metric-icon--location{background-color:#0078d41f;transform:translateY(-2px)}.user-card:hover .user-card__metric-icon--tickets{background-color:#9c27b01f;transform:translateY(-2px)}.user-card:hover .user-card__metric-icon--time{background-color:#4caf501f;transform:translateY(-2px)}.user-card__metric-separator{width:1px;background:linear-gradient(180deg,#e1e1e100,#e1e1e1 20% 80%,#e1e1e100);margin:0 .5rem}.user-card__metric-content{display:flex;flex-direction:column;align-items:center;gap:.25rem;min-width:0}.user-card__metric-label{font-family:Segoe UI,-apple-system,BlinkMacSystemFont,system-ui,sans-serif;font-size:.6875rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:#605e5c;text-align:center}.user-card__metric-value{font-family:Segoe 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